Following the earthquakes that have occurred in New Zealand in the last few days, here is guidance from Go Walkabout Travel Insurance, to highlight what cover is included for this event (and other natural disasters) under our policies:
We always advise all travellers to check the FCO’s advice for their chosen destination and the current advice on this matter, can be found here: https://www.gov.uk/foreign-travel-advice/new-zealand
This type of event, is unfortunately not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion relating to cancellation: “any claim where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease had already happened before you left home.”
Additional travel and accommodation costs
Should your travel and accommodation arrangements have been affected by the earthquake, your policy may cover reasonable additional costs within a certain radius, to provide you with alternative options. To find out more, please email the claims team on firstname.lastname@example.org
Returning home early
If you are not able to amend your trip details and have a medical justification for doing so, we are happy to discuss your situation on a case-by-case basis.
In the event that you have specific questions not answered by this directive, please feel free to email us on email@example.com and we will endeavour to offer an answer.